Repairs and Environmental Compliance
If you have a repair enquiry, please contact firstname.lastname@example.org and we will in turn send you an RMA number.
In the event of a repair we endeavour to find the fault, repair the product and send it back to you as soon as possible.
If the product cannot be repaired or you have purchased an electrical product from us that needs recycling we are registered with the WeeeCare Compliance Scheme and we fully conform with the European Union’s WEEE Directive. Waste Electrical and Electronic Equipment (WEEE) is never to be placed with standard municipal waste and must always be treated at an Approved Authorised Treatment Facility (AATF). Any WEEE supplied to the market by Forsberg Services UK can also be recycled by our head office in the United Kingdom. Our compliance scheme registration number is WEE/GC26141VR and the cost of WEEE recycling as well as the annual reporting of WEEE is the responsibility of Forsberg Services.
Under Forsberg Service’s terms of reference the customer (i.e.: end-user, reseller, or distributor of the product) is responsible for all costs incurred by the transport associated with the return flow of WEEE to Forsberg Services UK. Goods have to be shipped according to the terms set by Forsberg Services in the contract or other terms of sale between Forsberg Services and the customer.
The WEEE products are to be shipped to Forsberg Services UK stating “WEEE Products” on the delivery note and packaging. Forsberg Services will not provide any confirmation about receiving the returned WEEE.
Address for delivery:
Forsberg Services Ltd.
North Quay Offices